Practice modes
Questions about Note Trainer, 3-Note Reading, Note Runner, songs, chords, rhythm, scales, metronome, sounds, or themes.
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24Piano Support
Need help with 24Piano?
Need help with 24Piano?
Start here.
Get help with installation, plans and purchases, practice modes, touch input, USB MIDI, compatible Bluetooth MIDI, or technical questions.
Release status
Windows and Android are available now.
Use Microsoft Store for Windows or Google Play for Android. Mobile V2 Premium is being prepared. iPhone and iPad are coming soon.
How we can help
Choose the closest support topic.
The contact form is the best way to reach 24Piano Support. Include enough detail so the question or issue can be reviewed quickly.
MIDI keyboard setup
Help with touch input, USB MIDI, compatible Bluetooth MIDI, keyboard detection, or device compatibility.
Ask about MIDI setupPlans, purchases, or installation
Questions about stores, Monthly or Yearly plans, eligible trials, Lifetime, restoration, refunds, installation, or device requirements.
Ask about plans or installation
Before sending a technical issue
Helpful details to include.
- Your device or computer model
- Operating system version, when known
- 24Piano app version, when known
- Touch, USB MIDI, or Bluetooth MIDI setup
- MIDI keyboard brand and model, if used
- What you expected and what happened instead
Where can I get 24Piano?
Use Microsoft Store for Windows or Google Play for Android. Visit Plans, pricing & availability for current platform details. iPhone and iPad are coming soon.
What plans are available?
Windows remains under its current Microsoft Store purchase model. Android mobile V2 is being prepared with Monthly, Yearly, and Lifetime Premium options. The same plan types are planned for iPhone and iPad when the Apple release becomes available.
How does the eligible three-day trial work?
Google Play or Apple decides whether a customer is eligible. If offered, the first three days apply to the selected Monthly or Yearly plan, which renews automatically unless cancelled. Lifetime does not include a trial.
How do I manage or cancel a subscription?
Use the subscription-management controls in the store account that started the subscription. Cancellation generally takes effect at the end of the current paid period, subject to the store rules and applicable law.
How do I restore a purchase?
Use the same Google Play or Apple account used for the original purchase and choose the app's restore option when available. Store eligibility and account status determine what can be restored.
How does Lifetime work?
Lifetime is a non-recurring purchase for the applicable mobile store and platform. It has no free trial and does not automatically unlock Windows or another mobile store.
Can an Android purchase unlock Apple or Windows?
No. Google Play, Apple App Store, and Microsoft Store licences and entitlements are separate.
How are refunds handled?
Refund requests are handled by the store where the transaction occurred, together with any non-waivable rights provided by local law.
Does 24Piano require an account?
24Piano does not currently require a separate customer account. Your applicable store account is used for purchases, subscriptions, licensing, installation, updates, and restoration.
Does MIDI input record audio?
No. MIDI input contains note and control information only. It is not microphone audio and does not record room sound.
Where is practice activity stored?
Practice activity and preferences remain stored locally on the device unless the app explicitly states otherwise.
Plans, pricing & availability
View platform options
View store and purchase options.
See current platform status, mobile V2 plan information, trial notes, and store-specific purchase details.